IT Helpdesk Technician

Join Our Team as a Helpdesk Technician!
 
Are you someone who thrives on solving tech puzzles and loves helping people? Picture this: a workplace where your skills are celebrated, your ideas matter, each day brings a variety of new tasks and people, and each day offers a new challenge to conquer. That’s what we’re all about.
 
We’re on the lookout for someone who can bring a mix of technical know-how and a people-friendly attitude. You’ll can be the one who makes technology feel effortless for our team and our clients. Whether it’s troubleshooting, setting up devices, or giving IT advice, you’ll be the trusted go-to person who makes the impossible...possible.
 
Here’s what you’ll enjoy:

• A supportive, team-focused environment
• Opportunities to learn in the ever-evolving tech world
• Making a positive impact in a technology-based company
• The satisfaction of saving the day, one help-desk ticket at a time

• An Associates degree would be great but don’t stress if you don’t have it as you may have other equivalent knowledge and skills
• One-year equivalent work experience would help you know what the job may entail and if you may like it
• A basic understanding of all IT things from operating systems to cybersecurity to networks to hardware to software
• And the finesse to communicate next steps to those users who don’t share the same IT capabilities as you do

• Competitive pay starting at $26.75
• Strong work/life balance with majority of the hours 8a-5p, M-F and 21 PTO days and 8 holidays a year
• Fabulous benefits from reasonable, low-deductible health insurance to a 10% retirement match
• Free MTC Fiber service if you live in our service area

 
You would be responsible for providing technical support and assistance to our internal employees as well as external customers. Positive and productive interaction with customers by phone or in-person to resolve computer problems related to software, hardware, network and telephone related issues to help them get back up running smoothly again would be a key task. Excellent communication and interpersonal skills, along with patience, a customer-first approach, and the ability to work in a team environment will make you successful in the role.  Your technical understanding of various hardware, software and networking systems being supported will be valued.
 
What do you think? Ready to dive in and make a difference with us?  We’re excited to get to know you, so please send your resume to humanresources@mdtc.net or refer to our company site at www.mdtc.net/careers for more information including a benefit summary. 

Starting salary is $26.75-$31.50 per hour.  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.